Checking your ego at the door January 23, 2008Posted by David Gillespie in philosophy, Video Games, work/life.
Tags: business, management, morale, motivation, No Assholes Rule, team building
I try to avoid writing about games here as my involvement in the industry now is very much as an outsider. I still keep an eye on the conversations going on though and one that never fails to amaze me is the “code vs. art” debate and how people struggle to get teams talking to each other. You can liken it to “creatives vs. suits” in advertising or “sales vs. anyone not sales” in many other organisations, the song remains the same; a notion of “otherness” is allowed to develop in a team or company and it poisons the culture of that place, pitting people on the same side against each other.
I lead four different teams as Producer while in the games industry, and they were all marked by a feeling of inclusiveness, a notion that we were all in it together. Often it had little do to with the organisation, I distinctly recall a senior artist from another part of the company walking into the room where my team was housed (numbering around 30+ at the time) and remarking that it felt like a different company. Each team I have looked after had that same feeling, and it never took any effort to maintain.
The key is pretty simple: everyone checks their ego at the door. I affectionately called it “the no assholes rule”, long before a book of the same name was released, and it gets brought about in a couple ways.
The first is quite simple: hire good people. That statement is a little intangible and open to interpretation though, so I’ll clarify: do not hire people you would not be willing to spend 100 hours a week with, because at some point you will. Assuming you have a high enough barrier to entry for your company (be it a programming test, past sales figures, whatever) then all candidates who reach that mark can be judged based on the personality fit for your team. I have passed up programmers who were great on paper because I knew they would either be difficult to work with or not get along with certain team members. It is a very straight forward exercise placing morale above ability; you can learn new skills in a job, but if you’re an asshole, you’re probably going to stay an asshole. I should add this has nothing to do with race or culture, my last team had eight different nationalities on it, and we all still catch up whenever I am back in town.
The second is in many ways simpler than the first. As the title to this post says, check your ego at the door. Any industry is rife with stories of senior figures who refused to spend time in the trenches; these teams are without fail mired in low morale and bitterness towards management. I would outline weeks in advance the weeknights (and on occasion weekends) when we would need to work back, but when those days arrived I went from being the team lead to the servant. If your people are working extra hours because of you, you owe it to them to make that stay as comfortable as possible. If it means driving half an hour across town to get a certain meal for someone, so be it. Talk, in that environment, is less than cheap, it is worthless.
Leading by example and showing a willingness to do anything in order to get a project across the line and a team to work together is the only way to ensure different units within a team with each other from day dot. Producers, Group Directors, CEOs, whatever, they all set the tone for the people they are responsible for. Titles (and the egos they stoke) come and go; checking both at the door on a daily basis means you can do the things that matter most. And your team stays talking long after you have left the room.