When I was young like you October 6, 2008Posted by David Gillespie in business strategy, technology, web 2.0, work/life.
Tags: automation, customer service
I was doing some house-keeping, cleaning up old files and I came across this image I snapped when I was logged into Facebook on my house mate’s laptop.
You’ll need to click on it to see, but those yellow boxes are help tips – the one in the middle is a message telling her she is using Internet Explorer 6, and should upgrade to IE 7 or switch to a different browser. On the right is a message introducing Facebook Chat, which also says she’ll need to upgrade her browser or switch to Firefox in order to get the most out of it.
Interesting stuff here:
- Browsers listed are IE 7, Firefox, Safari and Flock! Big coup for them, I wonder how many readers have actually heard of it, let alone people who would still be using IE6.
- FB is using data that is freely available to everyone in order to make these tips appear
- They are aware of the possibility for people to have negative experiences that are usually outside the scope for the service to control, yet they’re going an extra step to ensure that doesn’t happen.
- Has me wondering how I can provide better service for my clients by doing the things that take no time, but have far reaching effects
- Since FB delivers me my FB emails straight to my Gmail, I don’t log in to check them. So they stay unread. Someone please tell me the ability to reply to them without having to log in is coming…?