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Three of the best for Marketers November 7, 2008

Posted by David Gillespie in conversation, marketing, philosophy, social media.
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My friend Matt put up a great post – The Ten Best Marketing Tips Ever. I’m not crazy about all of them, but these three are gems:

  1. Make your customer service truly remarkable. No, seriously, you don’t understand. Not good. Not brilliant: remarkable.
  2. Find time to get active in your industry association. Offer to be secretary and do an amazing job. Do extra stuff that no one wants to do and do it really well. You’ll be a captain of industry in six months.
  3. Engage your customers properly, start conversations with them online and offline (you know, like, when they’re in your store) and do it because you want to, not because it’s the latest fad. Smile like you mean it.

Some thoughts:

  • Remarkable is such a good idea, and so under the radar still. Take it, eat it for breakfast. Own it. Be it.
  • I was telling my new friend Lisa, there’s always an opportunity to be a thought-leader, and she’s reaching out to small businesses on Queensland’s Sunshine Coast and making a really positive impact by just being good. If you’re in that area and need a hand, get in touch with her.
  • Passion counts for more than degrees and experience and networks combined. Full stop. Look at my friend Jules for proof of that.
  • Matt references Gary Vee’s brilliant talk from the Web 2.0 conference, which is required reading watching if you’re a reader here (“Stop watching fucking Lost!”). The other great insight from that talk is (and I’m paraphrasing) “Listening is one thing, giving a shit is a whole other thing.”

OK. Go enjoy the weekend.

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